Comments

Wow, Cherly, poor Michelle! Thanks for posting this update. I'm glad you're planning on following Michelle's story through October. We'll be waiting eagerly to hear how things play out.
Oh. My. Goodness. Physical threats? really? This is an incredible story.
What an awful experience! It would be so nice if customer service reps were this "diligent" when the situation wasn't advantageous to them.